Refund policy
Last updated: June 5, 2026
At Tivanori, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at admin@tivanori.shop.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return Shipping Address
All approved returns should be sent to:
Tivanori Returns Center
7748 San Diego Ave
Saint Louis, MO 63121
United States
Return Shipping Costs
- Customers are responsible for return shipping costs in most cases.
- If the item is damaged, defective, or incorrect upon arrival, we will cover the return shipping costs or provide a replacement at no additional cost.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. This allows us to evaluate the issue and resolve it promptly.
Exchanges
The fastest way to get the item you want is to return your original item (once approved) and place a separate order for the new item.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
Please contact us if you have questions about your specific item.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that additional processing time may be required depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us.
Contact Information
For any questions regarding returns or refunds, please contact us:
Legal Representative: Christina Matthews
Email: admin@tivanori.shop
Phone: +1 314-742-2689
Business Address: 7748 San Diego Ave, Saint Louis, MO 63121, United States